FAQ· 2 min read

Which Video Damage Can Be Saved? A Quick Checklist

Before you download anything, find your symptom on this list. It tells you whether BeeBackX can help, and which mode to use.

Before you download anything, spend thirty seconds matching your file to the table below. It tells you whether the damage is usually repairable, and whether to reach for Repair or Recovery.

Start with the symptom

What you see What it usually means What to use
Double-click does nothing, or the player shows an error Damaged header or index Repair
Black screen, but the file has a real size Broken structure, data likely intact Repair
Plays a few seconds, then freezes Truncated or damaged index Repair, then Recovery
Duration shows 0:00 Index or header unreadable Recovery
File is smaller than it should be Recording was cut off mid-write Recovery
Picture is fine, audio is missing or out of sync Damaged audio track or timing Repair
File is 0 bytes Nothing was ever written Nothing to recover

Repair or Recovery: the one-line rule

Repair fixes the wrapper — the structure and index around footage that’s still there. Recovery rebuilds the footage itself when the wrapper is gone or the recording was cut short. If a file has a size and opens to something, try Repair first. If it’s truncated or shows 0:00, go to Recovery.

When to stop

Three situations are genuinely unsalvageable, and it’s worth knowing them so you don’t waste effort:

  • The file is 0 bytes. There’s no data to work with.
  • The footage was overwritten. New recordings or files reused the space.
  • The recording never reached the card. A power loss before any write leaves nothing behind.

These are limits of physics, not of a particular tool. No software can reconstruct data that isn’t there.

The 30-second test

  1. Check the file’s size. Zero? Stop.
  2. Try to play it. If it opens at all, use Repair.
  3. If it opens and freezes, or shows 0:00, use Recovery.
  4. Preview the result before saving.

Next steps

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